social media

A Lesson Learned from the Guy Having Coffee With all of His Facebook friends

Coffee Meeting

Matt Kulesza has 1,088 Facebook friends.  When he was skimming through his Facebook friends to delete people he does not talk to or know, he came up with an idea that has transformed into an approximate three year project and popular blog.  Matt has embarked on a journey to meet up for coffee with all 1,088 Facebook friends.  Without intentionally trying to, Matt has reminded us the importance of connecting with others in-person.  Social media and emails are important, but good public relations professionals do not hide behind the computer.  An in-person get together provides an opportunity to learn about each other on a personal and professional level.  The influencer might share with you several story ideas he/she is working on or you may spark an idea for a future story.  The influencer might utilize your brand’s thought leader for a story, after hearing about his/her impact in the industry.  Relationships are sacred and are best built in-person.  Keeping up with a person online is beneficial, but nothing can replace that in-person connection.

Check out Matt Kulesza’s efforts on his blog, 1000+ Coffees.

 

 

The Future of Marketing and Public Relations

future image

 

In a recent Fast Company article, Jarone Ashkenazi discusses the future of public relations and its changing landscape in today’s business world.  Prior to the internet, public relations used to operate under the filter down theory and public relations practitioners relied on traditional media to get the word out.  In today’s world, public relations, marketing and social media are interdependent on each other and a brand and its audience communicate in a dialogue.   Although the storytelling aspect remains the same, measuring the tactics’ effects on sales and marketing goals is more critical than measuring impressions solely.

The future of public relations and marketing will have a huge effect on a brand if practitioners do not adapt to today’s business world.  In line with the article, La Voz Marketing recommends the following tactics to help your brand adapt to the future of marketing and public relations:

  • Write your brand’s story

Many brands have the opportunity to share their story through various online channels such as websites, blogs and social media.  Although engaging influencers and pitching news outlets is still important, you do not have to wait for someone else to share your story.  A google search that directs consumers to a problem-solving product that your brand offers will drive conversions.

  • Monitor all of your brand’s conversations online and offline

Listen to the conversations your audience is having about your brand.  You will learn about the positive aspects and things you need to improve.  A crisis can be avoided by simply listening.  Monitoring the conversations may also lead to a potential story idea for your brand’s blog and influencers.

  • Join your audience on new social networks

If your audience is active on a new social network, your brand should join the conversation.  It will help your brand in the long run.  However, we do not recommend for that you join every new social network.

  • Provide an opportunity for your audience to collaborate on content creation

A collaborative effort of content creation will engage your consumers and allow them to become a part of your brand.  For example, Doritos created the $1M Doritos Super Bowl ad contest which encouraged consumers to create a Doritos ad for the opportunity to be shown at the Super Bowl.  Besides impressing the Doritos execs, the $1M Doritos Super Bowl ad was chosen by the general public.

  • Demonstrate your brand’s value to your audience

At the end of the day, your brand must demonstrate value to your consumers.  People are utilizing and will continue to purchase your product if it’s value is demonstrated consistently.  When brand trust is proven, consumers will recommend your product to others.

Ways to Advocate During Fair Trade Month

fair trade logoAccording to the Fair Trade USA website, the purchase of fair trade products ensures quality products and a safe work environment for workers.  Purchasing fair trade products also keeps children in school and builds sustainable communities.   Fair Trade month occurs every October and it aims to raise awareness about the benefits of purchasing fair trade products.  Although there are many different types of fair trade products consumers can purchase, they are not readily available at many stores and establishments.

If your brand aligns with the values of Fair Trade, here are some ways that you can advocate during Fair Trade Month:

  • Educate yourself about Fair Trade products.  We recommend looking at the Fair Trade USA website to learn more.
  • Buy Fair Trade Products.  You can purchase fair trade apparel, chocolate, coffee, fruit and more.  All fair trade items are marked with the official fair trade logo.  We recommend Orange County coffee lovers to purchase their next cup at The Lost Bean. Also, a list of fair trade products can be found here.
  • Ask companies for fair trade products.  Talk to a manager or fill out a comment card asking for fair trade products at the store.
  • Participate in a campaign near you.  You can utilize this website to find a campaign nearby.
  • Follow Fair Trade USA on Facebook, Twitter and Instagram.  You can also join the conversation on social media by utilizing #fairtrademonth.

Why Companies Should Invest in Sponsored Posts on Social Media

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According to comSource’s whitepaper, “The Power of Like: How Brands Reach and Influence Fans Through Social Media Marketing”, brands reach approximately 16% of fans with an organic post.  According to Twitter, brands who tweet two or three times a day can reach approximately 30% of their followers in a given week.  By sponsoring Facebook posts and promoting tweets, businesses can reach a larger audience and ensure their posts are seen by all of their followers.  Businesses can also choose the demographic they want to reach and set a budget based on their needs.

La Voz Marketing recommends sponsoring your posts or tweets based on your business goals and the campaign you are running.  As part of this, however, you want to make sure that the sponsored posts and tweets tell the brand story with a call to action that engages your audience.  An Adaptly and Facebook study confirmed that brands who told their brand story first, before prompting a call to action post, were more likely to have increased views on their landing page and and a larger increase in sales.

For more information about paid social media posts and how to develop a social media strategy, contact us at info@lavozmarketing.com.

 

How to Engage your Consumers in Brand Storytelling

Storytelling

An Adaptly and Facebook study, called ‘The Science of Social Media Advertising’, found that campaigns that told a brand story before asking people to buy something were more effective.  The social media advertising technology firm noticed an 87% increase in people visiting the landing page and a 56% increase in subscription rates among the people exposed to the sequenced ads.

Since Adaptly and Facebook have reaffirmed the importance of storytelling in social media advertising, brands may wonder what is an engaging way to share its story.  LVM recommends structuring your story with a plot that is found throughout literature and all cultures.  Listed below are seven plot lines (and examples) that are found throughout literature, pop culture, and mentioned in the book The Seven Basic Plots by Christopher Booker.

1. Overcoming the Monster:  From David and Goliath to Harry Potter, this plot capitalizes on the story’s hero winning battles against dominant, more powerful characters.  It truly is the underdog story.

2. Rebirth:  A plot featuring second chances and renewal, characters receive a new beginning and learn from the past.  In the Disney classic Beauty and the Beast, the Beast receives his rebirth through Belle’s love and kiss.

3. Quest:  The main characters strive to reach from point A to point B and face obstacles along the way.  Monty Python and the Holy Grail best demonstrates this plot in a humorous way.

4. Journey and Return:  After the main character travels to a distant land and returns home, he or she will undergo a transformation of self-discovery.  Many people watched Dorothy undergo a transformation in the Wizard of Oz as she traveled Oz with her new friends and Toto.

5. Rags to Riches: As the struggle of poverty inspires hard work, the character manifests riches of wealth and prosperity.  Many fiction stories feature this plot line including Disney’s Cinderella.

6. Tragedy: Shakespeare is best known for telling the stories of humanity’s dark side and the vanity.  Stories such as Romeo and Juliet highlight the emotion and tragedy while telling an important message.

7. Comedy:  Everybody loves stories that make them laugh and showcase unusual solutions to solve a problem.

If you are interested in learning how brands have utilized these plots in their storytelling, LVM recommends you read this post in Ad Week. By telling your brand story with one of the plots listed above, you will identify an emotional trigger within your audience and turn them into buyers.

What are you waiting for? Develop a Connection with Hispanic Millennials.

Hispanic Millennials

Brands should invest marketing dollars in Hispanic Millennials.   A Telemundo Case Study called “Who is the New America” reveals that there are 50 million Hispanics in the United States that possess $1 trillion of disposable income in total.  They outspend Non-Hispanics in electronics, clothing, beauty products, CDs, and groceries.  Latino Millennials currently make up 46% of the Hispanic population and are members of the fastest growing demographic in the United States.

To connect with the Hispanic millennial, brands must understand how they like to communicate and their passion points. Approximately 64% of the Latino youth are Spanish dominant/bilingual and connect emotionally with Spanish or ‘Spanglish” messaging.  A Nielsen, Univision Communications and Starcom Media Vest Group study, “The Bilingual Brain”, found Spanish Ads to be more effective in driving emotional engagement and memory activation than their English counterparts.  The Hispanic millennials in the study were more engaged with a Spanglish Ad following English programming in comparison to Spanglish ads following Spanish programming.

When creating brand messaging, marketers need to look beyond simply translating an English message.  Instead, they should focus on the fact that historical context and cognitive abilities play an influential role in how Hispanics perceive an advertisement.

LVM provides insight to its clients on the Hispanic millennial ‘voz’ or voice and helps them identify brand-specific passion points that will engage this growing audience.  Through experience, we know that Hispanic millennials are receptive to brand messaging when communicated in the right way.

The Importance of Shopping Local

Independent Retailers Month

 

 

 

 

 

Independent retailers in several countries continue to celebrate Independent Retailer Month.  Also known as ‘mom and pop’ shops, independent retailers encourage consumers to shop local through various in-store and online promotions.  They also educate consumers on how local shopping impacts the economy.  According to the American Express Open Independent Retailer Index, nearly half of the total retail sales in the U.S. come from independent businesses.  When a consumer spends a dollar at a locally owned store, it is spent six to 15 times before it leaves the community (reports the Independent Retailer Month).  LVM encourages consumers and business owners to support their local businesses year round.

Here are some social media marketing tips for local businesses who want to promote Independent Retailer Month.

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– Share statistics with your social media followers about shopping local and its effects on the economy

– Create a Check-In offer on Yelp

– Spread the love and showcase your favorite local retailers

– Connect with Independent Retail Month’s Facebook and Twitter accounts and join the conversation with the official hashtags: #indieretailusa and #shopindieretail

-Check out Independent Retailer Month’s Idea Bank for more ideas

LVM is excited to showcase some of its favorite independent retailers in the area:

– LVM’s Favorite Independent ‘Fashion Retailer’ – Bardot in Newport Beach.  Inspired by Brigitte Bardot, whose quintessential seaside style made her a fashion icon, Bardot of Newport Beach brings the latest in fun, flirty, and feminine fashion for the Bardot girl in all of us.

– LVM’s Favorite Independent ‘Wine Retailer’ – Hi-Time Wine Cellars in Costa Mesa. Since 1957, this boutique wine cellar has served Orange County with the best in California, French and world wines and always offers the best selection of wines from the beloved country of Argentina.

– LVM’s Favorite Independent ‘Family-Owned Retailer’ – Custom Comfort Mattress in Orange.  This family-owned company values the art of upholstery and designs/creates each mattress in its workshop.  After a long work day, you will appreciate an ‘honest, genuine piece of American craftsmanship that affords you a good night’s sleep!

– LVM’s Favorite Independent ‘Mercantile & Culinary Retailer’ – Fleur de Lys in Costa Mesa.  Fleur de Lys showcases a hand picked selection of items that cater to your home and lifestyle.  This is our ‘go-to’ shop for gifts for all occasions!

Next time you shop, we hope you will support (or continue to support) an independent retailer in your area!

 

Additional sources:

http://www.forbes.com/sites/nicoleleinbachreyhle/2014/07/03/celebrating-independent-retailers-their-strong-future/

http://www.pcr-online.biz/news/read/independent-retailer-month-aims-to-boost-local-businesses/034299

 

 

Our Favorite Marketing Moments of the World Cup

Facebook announced that the World Cup has generated more than one billion interactions, making it the largest event in Facebook history.  On top of this, Twitter users have sent 300 million World Cup related tweets. As World Cup fans are utilizing social media to share their favorite moments throughout the games, brands are monitoring the World Cup closely and aligning their content strategy with it.  Since the World Cup is coming to an end this Sunday (sadly), we want to share our three favorite marketing moments of the World Cup.

3. Aeroméxico’s Tweet after the Netherlands vs. Mexico game

We appreciate how Aeroméxico was positive and supportive to its national team, despite its loss to Netherlands.  This tweet roughly translates to, “Thanks for a great championship. We are proud and look forward to having you home.”  To date, this tweet has 7.5 thousand retweets and 6.5 thousand favorites.

Aeromexico tweet

 

 

 

 

 

 

 

 

 

 

2. Adidas’ @Brazuca Twitter Handle

On December 3, 2013, Brazuca, the official game ball of the FIFA World Cup introduced itself with this tweet.

Brazuca intro tweet

 

 

 

 

 

 

 

 

 

 

To date, Brazuca has 2.69 million followers and has generated 546 witty tweets in English and Portuguese.  He shares with his followers how #ballin he is.  One of his tweets boasts about scoring the most goals at the World Cup; another says that he wears Pharrell’s hat better than Pharrell himself.

Brazuca 100th goal tweet

 

 

 

 

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The @brazuca Twitter handle currently has more followers than the official @Adidasfootball handle and they both utilize different campaign strategies.  The @brazuca Twitter adds personality to the games and to the Adidas brand.

1. Nike’s ‘Risk Everything, Campaign

Since Adidas is the official sponsor of the World Cup games, Nike was tasked with developing a creative campaign without mentioning the World Cup.  The 372 million views campaign, ‘Risk Everything’, combines the World Cup storyline, product placement and influencers in an effective and clever manner.  According to Nike, this campaign has proved to be the brand’s most social and mobile campaign with 22 million campaign engagements to date.  At the moment, the hashtag #riskeverything has been used 650,000 times on social media and The Last Game Facebook post is one of the most shared Facebook posts.  Nike will be releasing its mobile soccer application tomorrow and users can use its ‘Risk Everything’ microsite to buy their favorite Nike gear.

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We wish the remaining teams the best of luck in their quest to win the World Cup.  We cannot wait to engage with you on social media this Sunday during the World Cup final.

 

Sources:

http://mashable.com/2014/06/27/world-cup-numbers/

http://mashable.com/2014/06/30/world-cup-facebook/

http://www.forbes.com/sites/markfidelman/2014/07/01/nike-is-dominating-the-world-cup-heres-why/

 

Define, Refine and Measure Your Social Impact

LVM recently participated in a webinar, hosted by Useful Social Media (USM), focused on measuring the impact of social media for companies.  Expert panelists Lutz Finger, Director of Business Analytics at Linkedin, and Jennifer Lashua, Editor in Chief at Intel, gave their expert opinions and advice regarding social performance and measurement.

As proven by a poll taken at the beginning of the webinar, the majority of companies feel as though improvement to their system of measuring social impact is needed.  Often times, this is because many executives don’t know what to measure.  Jennifer and Lutz were in agreement that it was important to have insightful measurement, that way the company is measuring progress toward a goal.

A completely accurate mode of social impact measurement isn’t possible at this time due to the nature of social media itself.  Jennifer Lashua singled out the constantly changing landscape of social media as being the biggest challenge in measuring its impact.  She explained that it is important to remain consistent in measurement, but maintain the agility to accommodate the rapidly changing social platforms. Lutz made a similar comment, stating that “most likely there is no accuracy, there is just consistency.”

social media measurementSo, in order to get better results from your social performance, what should your first step be?  Ask questions. It is important to ask the important questions that will allow your company to focus in on its main goal.

  • What is important to my brand?
  • What does my management team care about most?
  • What does my business need?/What is our goal?
  • What medium is most beneficial for achieving my goal?

Once these questions have been answered, and your company has a clear path for accomplishing the goals set, you must collect data with the ability to understand and analyze it. The best way to conduct measurement, and preserve the consistency that is required for measurement of social performance, is to customize your method of measurement.  You must determine what data is most significant for your company’s analytics.  For example, Intel has a real time dashboard that is used at events to analyze specifics such as what influencers are saying, shares, overall growth of fans and followers, etc.

Conducting studies of data, using topics such as consumer purchase behaviors or effectiveness of content over both short and longer periods of time, can be beneficial in order to get a better understanding of impact  and a more advantageous ROI.

Now that you have a better understanding of how to measure the impact of your company’s social performance, what changes can we look forward to in the coming years?  In Jennifer Lashua’s expert opinon, there will be more granular content targeting, whereas in past years people have focused on the overall.  She argues that soon you will be “…looking at slices of audiences and what is happening with targeted groups, and following those small groups to understand the impact of your social media to their specific audiences.”  This granular analysis will be helpful to companies because it will allow them to make measurement and data analytics company-specific.

For more information on Social Media services and measurement, contact LVM here.

How Does Gender Affect Social Media and Mobile Device Usage?

Aside from their obvious differences, men and women do differ in their use of social media and mobile devices.  Based on research from Exact Target, Pew Research Center, and Nielsen, author Veronica Maria Jarski offers more insight into how the genders are using social media and mobile devices.  Here are the main takeaways for your convenience:

Women are more likely to use social media to:Men vs. Women - Social Media

  • Stay in touch with family and friends
  • Blog and upload/share photos
  • Seek entertainment
  • Find “How-To” information
  • Follow their favorite brands
  • Ignore advertisements on these sites

Men are more likely to use social media for:

  • Business
  • DatingMen vs Women - Ads

Women are more likely to use mobile devices for:

  • Sharing
  • Camera use
  • Games

Men are more likely to use mobile devices for:

  • Video
  • News
  • GPS
  • Scanning coupons/QR codes

The differences in how men and women use these communication channels mirrors the differences in the types of advertisements that make an impact on them.  Advertisements with more emotional content tend to be more attractive to women and those with practical, activity-related content appeal to the male audience.

Knowing your audience, and the social platforms and mobile apps holding their attention, is important to expanding your reach.  While it is important to maintain exciting and up to date information, its effectiveness is based on choosing the right channel of communication to catch your target audience’s eye.